Returns Policy

Bristol Footwear now offer Free UK Returns. Not the right size? Not the right fit? Just don't like the product? Simply return them to us, using our Royal Mail Returns portal by clicking the link below. When sending the order back please get a proof of postage from the Post Office.

http://www.royalmail.com/track-my-return/create/1734

Please note the retailers name will be J.C. Household Ltd. Any Orders heavier than £20kg or larger than 61x46x46cm will have to be collected separately. Please call us on 01453 842493 if this is the case. 

​​​​​​​Items must be returned within 30 days of purchase and in an unused condition. Please either reuse the postal bag or box, or send back in an alternative postal bag or box. Do not tape up or write on any shoebox, as you maybe charged for repackaging. 


Christmas Extended Returns Period

Any items purchased after 1st November do not need to be returned until 14th January. This gives an extended returns period for any presents given over the Christmas period. Please note however, that all returned goods must be in a full un-used condition. 

If you wish to return your order by your own means, please post it to the address below. Please be aware if you do
this Bristol Footwear will not reimburse you for the cost
 

International Returns

We do not currently offer Free returns to International customers. You can still return your order within 30 days of purchase. Please return your order to the address below. 

Bristol Footwear
J.C. Household Ltd,
Dyers Brook,
Wotton-Under-Edge,
Gloucestershire,
GL12 7JW

Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.

Upon receipt of the goods your return will be processed within 1 week, with most returns processed the same day. Refunds are processed at the same time, however your bank may take 2-3 days to process the money back into your account


Faulty Item/s

Any products that you have received with a defect or are received in error by Bristol Footwear, can be returned the same way. 

If you are returning your goods because of a fault please inform our customer service department within 3 working days so we can resolve the matter as soon as possible. 
 

Change Of Heart

We appreciate that you may have a change of heart, however, there are a few pointers that we would like to mention before you call us.

Please ensure that the goods are unused and in perfect, re-saleable condition (this does not include the product packaging and instructions etc.)
If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order.
Please notify us within 30 days from receipt of your order.
We will not pay any custom charges relating to a returned order. Please make sure you complete the customs form correctly marking that the shipment is a return of goods. 
 
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Items Lost When Returning

If you are returning an item through the Royal Mail Returns Portal please ask for a Proof of Postage from the Post Office. Without this we are unable to confirm you have sent the item back to us, and if lost we are unable to reimburse you. If you are sending your order back to us using an alternative method we will not be responsible for any lost items, and we suggest you use a fully trackable and signed for service. 
 

Please Note: Any goods that we may receive faulty/damaged after being advised they are in a full resalable condition, will be looked into.

These terms do not affect your statutory rights.